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Changing expectations: can you respond?
From the blog: http://www.21stcenturysupplychain.com
Our expectations as consumers are changing. When I was a growing up (I won't comment on how long ago that was!) we expected to have to wait for things ("It's in the mail!"). As the technology evolves, the time it takes to do things, and the time we are willing to wait to do things has changed significantly (how do you feel when the company you are dealing with wants you to mail or FAX information to them?). Let's look at some examples;
Mail — Before the 1980's the only option for ... Read the rest of the article and comment on the blog here: http://community.kinaxis.com/blogs/21st-century-supply-chain/2010/0...
For more information on this topic see the library of articles available here: http://blog.kinaxis.com/category/response-management/
Our expectations as consumers are changing. When I was a growing up (I won't comment on how long ago that was!) we expected to have to wait for things ("It's in the mail!"). As the technology evolves, the time it takes to do things, and the time we are willing to wait to do things has changed significantly (how do you feel when the company you are dealing with wants you to mail or FAX information to them?). Let's look at some examples;
Mail — Before the 1980's the only option for ... Read the rest of the article and comment on the blog here: http://community.kinaxis.com/blogs/21st-century-supply-chain/2010/0...
For more information on this topic see the library of articles available here: http://blog.kinaxis.com/category/response-management/
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